Frequently asked questions
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WHERE IS MY ORDER?
Once your order ships, we email you a tracking link. Orders are processed within [X–Y] business days. If you haven't received a tracking email, check your spam folder, then contact us with your order number.
HOW LONG DOES DELIVERY TAKE?
Each product page shows its estimated delivery time. Typical times are listed in our Shipping policy.
DO YOU SHIP TO MY COUNTRY?
We ship to the United States, the United Kingdom and the European Union. [Edit if this changes.] Countries we ship to are listed at checkout.
HOW DO I PAY? IS CHECKOUT SECURE?
Checkout is handled by Whop, a secure payment processor. You can pay with the cards and wallets shown at checkout. We never see or store your full card details.
CAN I RETURN MY ORDER?
Yes, within days of delivery. See Returns & refunds for how it works.
MY ITEM ARRIVED DAMAGED. WHAT DO I DO?
Sorry about that! Email within [X] days of delivery with your order number and a photo, and we will send a replacement or a refund.
CAN I CHANGE OR CANCEL MY ORDER?
Yes, if it hasn't shipped yet. Email as soon as possible with your order number.
WILL I PAY CUSTOMS OR IMPORT FEES?
[Answer once decided, matching the Shipping policy.] See Shipping policy.