Returns & refunds
Last updated: [Date]
Not happy with your order? You can return it within days of delivery.
Return window
You can request a return within days of the date your order was delivered. Customers in the UK and EU also have a legal right to cancel an online order within 14 days of delivery without giving a reason; this policy does not limit those rights.
Conditions
- Items must be unused, in their original condition and packaging, with all parts and accessories.
- [List any items that cannot be returned, e.g. hygiene products once unsealed, personalised items, or say "All items can be returned."]
How to start a return
- Email with your order number and the item(s) you want to return.
- We reply within [X] business days with the return address and instructions. Please do not send items back without contacting us first.
- Pack the item securely and send it with a tracked service. Keep your proof of postage.
Return shipping costs
[Choose one:] Return shipping is free: we send you a prepaid label. / The customer pays for return shipping, unless the item arrived damaged, faulty or wrong.
Refunds
Once we receive and check your return, we email you to confirm. Approved refunds are issued within [X] business days to your original payment method through Whop, our payment processor. Your bank or card issuer may take a further [5–10] business days to show the refund.
[Choose one:] Original shipping costs are refunded. / Original shipping costs are not refunded, except where the law requires it or the item was damaged, faulty or wrong.
Damaged, faulty or wrong items
If your item arrives damaged, faulty or is not what you ordered, email within [X] days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping, and you will not pay to send it back.
Exchanges
[We do not offer direct exchanges. Return the item for a refund and place a new order. / Describe your exchange process.]
Cancelling an order
To cancel an order before it ships, email as soon as possible. If it has not shipped yet, we cancel it and refund you in full.
Before opening a dispute
If something is wrong with your order, please contact us first: it is almost always faster than a chargeback or payment dispute, and we want to fix it.