Shipping policy

Last updated: [Date]

Every order ships with tracking. Here is what to expect after you check out.

Where we ship

We currently ship to the United States, the United Kingdom and the European Union. [Add or remove countries.] If your country is not offered at checkout, we cannot ship there yet.

Processing time

Orders are processed within [X–Y] business days (Monday to Friday, excluding public holidays). You will get an email with a tracking link once your order ships.

Delivery times

Estimated delivery times after your order ships:

Each product page shows its own estimated delivery time. These are estimates, not guarantees: carrier delays, customs checks and peak seasons can add time.

Tracking your order

Use the tracking link in your shipping email, or the Track order link at the top of every page. Tracking can take [X] business days to show the first update after the label is created.

Customs, duties and taxes

[Choose one and delete the other:] Prices include any import duties and taxes for the US, UK and EU, so there is nothing extra to pay on delivery. / Orders shipped from outside your country may be charged import duties or taxes by your local customs office; these are paid by the customer.

For UK and EU orders, VAT is [included in the price at checkout / handled as described above].

Wrong address

Please check your shipping address at checkout. If you spot a mistake, email as soon as possible. We can change the address only before the order ships.

Lost, late or damaged parcels

If your tracking has not updated for [X] days, or your order has not arrived [X] days after the estimated delivery date, email with your order number. If a parcel is confirmed lost, we will send a replacement or a full refund. If your item arrives damaged, email us within [X] days of delivery with a photo and we will make it right.

Contact

Questions about shipping? Email or use our contact form.